UPDATE: Due to the COVID-19 pandemic and the temporary closure of our brick-and-mortar location, we are currently accepting returns for refund on all unworn items with original tags within 14 days. Simply send back to us* and we will provide refund to your payment card. Alternatively, items can be returned to our store location by appointment, please contact us.
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Elegant Steps accepts returns of new, unworn, items with original tags for exchange or store-credit only within 14 days of purchase. Please contact us here for a return authorization number before shipping your item/items back to us, or simply return in store.
Simply send the item back to us* or return at our store location. Please ensure you include your order number on the return package. We are confident that, should you be unhappy with your item, that we can assist you to find something you’ll truly love. In special circumstances, returns for refund are at the discretion of the manager and we invite you to please contact us.
*Return shipping is at customer expense.